Terms & Conditions and Privacy Policy

Doris & Dicky Disclaimer, Terms & Conditions 

Thank you for visiting Doris & Dicky. We hope you enjoy exploring our handpicked collection of some of the world’s best budget boutique hotels. We’ve set out our terms and conditions below. These include a disclaimer in relation to the accuracy of the information and content contained on the Doris & Dicky website. By using our website, looking at our hotels and making a booking you are confirming to us that you have accepted these terms and conditions,

For the avoidance of doubt we, us, our and Doris & Dicky refer to Doris & Dicky Limited, a company registered in England and Wales with company number 09254006.

Purpose of the Doris & Dicky website

The information on the Doris & Dicky website is available only to help you in gathering hotel and travel information, determining the availability of selected hotels and making bookings. Unless Doris & Dicky agree otherwise in writing, you may not use the information contained on the Doris & Dicky website for any other purpose.

Using the Doris & Dicky website

As a condition of making a booking with Doris & Dicky you warrant that you are aged 18 years or older and have the necessary authority to create a legal agreement. You also agree that you have supplied accurate, complete and up to date information about yourself to Doris & Dicky, when making your booking on the website. You must not use the Doris & Dicky website in any means that breaks any local, national or international law.

Doris & Dicky Disclaimer

We make every effort to update the information about the hotels and geographical destinations on Doris & Dicky. However, you acknowledge that:

  • Doris & Dicky disclaims all liability for any errors or other inaccuracies relating to content including photographs, hotel amenities, weather averages, room descriptions and destination guides
  • Content and information on hotels may be altered, edited or deleted at any stage without notice or liability
  • Doris & Dicky disclaim any warranty or condition that content including any email sent from us, are free of viruses or other harmful components
  • Doris & Dicky provides services “as is” without warranty of any kind

Hotel specific terms

In addition to the terms and conditions set out here, additional terms and conditions apply to each specific hotel reservation that you make through the Doris & Dicky website. These terms will be outlined to you before booking. You agree to abide by these specific hotel terms and conditions.

In particular, cancellation terms are applicable on each booking and will differ depending on the hotel and the specific rate that you select. In some cases, bookings cannot be changed after they have been made. This will be indicated in the specific hotel’s cancellation policy. If you do not show up for the first night of a booking, please inform either Doris & Dicky or the hotel. In the event that you do not do this, subsequent nights of your booking may then be cancelled.

Payment for your hotel booking

Upon submitting your hotel reservation request through Doris & Dicky, you authorize EAN to facilitate a hotel reservation on your behalf. There are two types of payments types:

  • “Pay now” bookings are paid for by you at the time of booking. The full cost of your stay will be immediately charged to your credit card.
  • “Pay later” bookings are paid upon check out at the hotel that you have booked in the relevant local currency.

In some situations, “pay later” hotels will charge your credit or debit card a deposit when you make the booking. This will then be deducted from the total amount when you pay your bill upon checkout. If applicable, exchange rates or transaction fees will be determined solely by the bank processing your transaction.


Each individual hotel is responsible for paying the applicable taxes in their relevant jurisdiction. You acknowledge that in different countries, additional local taxes may be imposed over and above the rates listed on the Doris & Dicky website. You are responsible for paying these taxes.

Our liability to you

Doris & Dicky and EAN are not liable for any errors, omissions or negligence in relation to any booking or hotel reservation that is made by you. Neither are we liable for any personal injury, death or other damages which you may incur as a result. Doris & Dicky will not make any refund to you in the event of any delay, cancellation, overbooking, force majeure or other causes beyond our direct control.


You agree to indemnify Doris & Dicky and EAN, including our company directors and employees against any claims, expenses or losses that you may incur as a result of your breach of these terms and conditions and/or your use of the information on the Doris & Dicky website.

The information, content, photographs and concepts that are included on the Doris & Dicky website are the property of Doris & Dicky Limited and may not be reproduced, copied or transferred under any circumstances. All contents copyright ©2017 Doris & Dicky Limited. All rights reserved.


Privacy Policy

Doris & Dicky are fully committed to protecting our customers and users privacy. We will never share or sell your personal information to any third party, apart from to the hotel with which you have made a booking through the Doris & Dicky website.

We do not collect any personal information about you when you visit dorisanddicky.com, unless you sign up to our newsletter, make an enquiry or make a booking through our website. However, we do store and collect certain information automatically when you visit our website. This information does not identify you personally. The information collected includes your domain name, web browser, date and time you visited the Doris & Dicky website and which pages you viewed.

Doris & Dicky offers our users and customers the opportunity to receive weekly newsletters featuring advice and relevant content on hotels and travel ideas. All email addresses are held within Mailchimp, a secure, encrypted email provider. Any person who no longer wishes to receive our newsletters can unsubscribe from the button at the bottom of each email. Alternatively, please email info@dorisanddicky.com if you wish to be removed from our mailing list. We will never sell or share this information with any third party.

When you make a booking through Doris & Dicky we collect guest names, credit card information, addresses and telephone numbers. This information is securely passed to our travel partner so that your booking can be processed. All of this information is transmitted securely using SSL Encryption. All pages on dorisanddicky.com are run on a secure SSL connection.

Doris & Dicky contains links to other websites and social networks. When you follow a link to a third-party website you are no longer on the Doris & Dicky website so are subject to the privacy policy of the new website.

Please contact us at info@dorisanddicky.com if you have any queries.

For EAN’s terms and conditions please click here

Happy travels!